Privacy Policy

We may collect information directly from you, automatically through your use of the Services, and from third parties.

Information you provide may include your name, email address, telephone number, mailing address, account credentials, payment information, banking details, reservation or transaction information, rental or employment application information, government-issued identification, verification documents, uploaded materials, communications with support teams, and any other information submitted through the Services.

We may automatically collect technical and usage information including IP address, browser type, device identifiers, approximate geolocation, operating system, session activity, referral URLs, cookies, analytics information, and log data associated with your use of the Services.

We may also receive information from third parties including property management systems, channel managers, payment processors, financial institutions, identity verification providers, payroll providers, screening vendors, travel systems, public databases, fraud prevention providers, business partners, marketing partners, and other service providers.

Certain Services may involve identity verification, background screening, fraud prevention, income verification, employment verification, credit-related evaluations, compliance reviews, or related services performed directly by Novva or through authorized third-party providers.

We use information to provide, operate, maintain, secure, improve, and develop the Services. This includes facilitating reservations, processing payments, onboarding users, verifying identities, conducting compliance and screening activities, communicating with customers, responding to support requests, preventing fraud, analyzing performance, enforcing agreements, complying with legal obligations, and improving operational efficiency.

We may also use information to personalize user experiences, support artificial intelligence and automation systems, improve security, develop new products and features, conduct analytics, and support internal business operations.

We may aggregate, anonymize, or de-identify information and use such information for analytics, benchmarking, research, operational improvements, artificial intelligence training, machine learning models, and other lawful business purposes.

By creating an account, submitting information, making a reservation, completing an application, requesting information, or otherwise using the Services, you consent to receive communications from Novva, its subsidiaries, affiliates, service providers, contractors, and business partners.

These communications may include booking confirmations, account notifications, verification requests, reminders, customer support communications, operational notices, legal notices, security alerts, promotional materials, product announcements, and marketing communications related to the Services.

Communications may be delivered through email, telephone calls, prerecorded messages, push notifications, or SMS/text messaging, including through automated systems or automated telephone dialing technology where permitted by law.

You understand that message and data rates may apply depending on your mobile carrier and service plan. Mobile carriers are not liable for delayed or undelivered messages. Consent to receive promotional communications is not a condition of purchasing any products or services.

You may opt out of promotional emails through the unsubscribe link included in such communications or opt out of SMS communications by replying STOP where applicable. However, users may not opt out of transactional, security, legal, support, operational, or account-related communications necessary for the functioning of the Services or administration of user accounts.

We may share information with subsidiaries, affiliates, service providers, contractors, payment processors, financial institutions, identity verification providers, fraud prevention vendors, screening providers, travel partners, property managers, landlords, insurers, auditors, legal advisors, regulators, law enforcement agencies, and other parties reasonably necessary to operate the Services and conduct legitimate business operations.

We may disclose information where reasonably necessary to comply with legal obligations, enforce agreements, investigate fraud or security issues, collect amounts owed, protect our rights or property, or protect the safety and security of users, customers, employees, contractors, or the public.

Information may also be transferred as part of any merger, acquisition, financing transaction, due diligence process, restructuring, bankruptcy, sale of assets, or other corporate transaction involving Novva or its affiliates.

We do not sell personal information for monetary compensation. However, certain data sharing activities may constitute “sharing” or “targeted advertising” under applicable privacy laws.

If you are a California resident, you may have rights under the California Consumer Privacy Act (“CCPA”) and California Privacy Rights Act (“CPRA”), including rights to know, access, delete, and correct personal information. California residents may also have the right to limit certain uses of sensitive personal information and opt out of certain sharing practices.

We use cookies, analytics tools, pixels, SDKs, and similar technologies to authenticate users, maintain sessions, analyze traffic and usage activity, improve performance, measure marketing effectiveness, personalize content, and support security and fraud prevention systems.

You may disable or restrict cookies through your browser settings, although portions of the Services may not function properly as a result.

We retain information for as long as reasonably necessary to provide the Services, comply with legal and regulatory obligations, resolve disputes, enforce agreements, prevent fraud, maintain security, support business operations, and satisfy legitimate business or contractual requirements.

Retention periods may vary depending on the nature of the information and applicable laws or operational requirements.

We implement commercially reasonable administrative, technical, organizational, and physical safeguards designed to protect information from unauthorized access, disclosure, misuse, alteration, or destruction.

However, no method of electronic transmission, storage, or processing is completely secure, and we cannot guarantee absolute security. Users transmit information to the Services at their own risk.

Certain Services may utilize artificial intelligence, machine learning systems, algorithmic tools, automation technologies, or automated decision-making processes to support identity verification, fraud detection, customer support, screening workflows, operational processes, recommendations, analytics, communications, and platform functionality.

Novva may implement new technologies, authentication systems, communication methods, and automated processing tools as the Services evolve.

By using the Services, you acknowledge that certain information may be processed through automated systems designed to improve efficiency, security, accuracy, and user experience.

Your information may be processed and stored in the United States and other jurisdictions where Novva, its affiliates, subsidiaries, contractors, or service providers operate.

By using the Services, you acknowledge and consent to the transfer of information across international borders, which may have different data protection laws than those in your jurisdiction.

Depending on your jurisdiction, you may have rights to access, correct, update, delete, restrict, or object to certain processing of your personal information. You may also have rights relating to data portability and withdrawal of consent where permitted by law.

Residents of certain jurisdictions, including California, may have additional rights under applicable privacy laws.

Requests relating to personal information may be submitted using the contact information below. We may require verification of identity before processing certain requests.

The Services may contain links to third-party websites, applications, integrations, software, or services that are not owned or controlled by Novva. We are not responsible for the privacy practices, security, or content of third-party services.

The Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

We may update or modify this Privacy Policy at any time. Updated versions will be posted with a revised effective date. Continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy.

If you have questions regarding this Privacy Policy or our data practices, you may contact: